SHIPPING & RETURNS

Shipping Policy

Shipping is free for Kiddos' Creations books. If you would like your artwork returned, there is an additional charge.

Addresses that are entered incorrectly upon ordering may be returned by Purolator and charged $13 per package.

Any Purolator charges will be passed along to the customer on the final invoice.

 

Sending us your artwork: We will send you a shipping bag, with a prepaid shipping label. We ask that you drop the box, with the prepaid label attached, at your local Canada Post location.

Return & Exchange Policy

Anew Graphics does not accept any returns of final products, except in the case of defective or damaged items. We will replace defective products. Please provide photographs in order to confirm the defect and to improve our internal processes. We will not replace shipping kits delivered to the correct address. If your shipping kit is misplaced or accidentally discarded (whether by your household or building staff), please contacts us at rachel@anewgraphics.com and we will send a new kit for a flat $20 fee.

 

Customers wishing to cancel an order after they’ve received a shipping kit, (before artwork has been sent back to us) will be refunded a portion of their deposit price, up to $19.99. If the shipping kit has been returned with artwork but has not been digitized, none of the original deposit cost will be refunded and the customer will be charged $19.99 to have the original artwork returned.

If you have any questions about these policies, please contact us at rachel@anewgraphics.com